Your new company My client is recruiting for a fantastic opportunity to join their team as a Repairs Administrator on a temporary basis. Your new role You'll play a key part in the operational and administrative management of reactive repairs orders, helping to ensure high-quality, value-for-money services are delivered to residents. This role involves coordinating works, managing repair orders, and supporting both contractors and customers to resolve issues efficiently. Coordinate works between residents and contractors, resolving site issues Monitor and manage repair orders through to completion, keeping stakeholders updated Handle customer repair issues to prevent escalation Support the customer contact centre with repair queries and first contact resolution Raise orders and invoices to support budget compliance Take and circulate meeting minutes What you'll need to succeed Experience managing a high-volume caseload in a reactive repairs environment Knowledge of housing repairs, including regulatory requirements Ability to coordinate works related to damp, mould, leaks, and structural damage Strong stakeholder collaboration skills Experience supporting vulnerable residents and resolving complaints empathetically Proficiency in housing management software - Northgate, CRM and Microsoft Office Strong attention to detail and administrative skills What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)