Job Description
Collections Operations Manager - Exeter, UK
About the Role
Ready to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us.
The Opportunity
As a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our customer and business ambitions, supporting our journey towards An Electric Britain. You’ll lead four teams of debt professionals, driving high performance and delivering industry-leading debt prevention, collection and credit management outcomes.
This role is based at our #Exeter office at Gadeon House, with weekly office attendance required. We’ll give you the flexibility to collaborate and connect with your team while balancing your work-life needs.
You’ll be part of a dynamic environment where continuous improvement is key. From fostering a culture of data-driven decision-making to building strong stakeholder relationships, you’ll have the opportunity to shape processes, influence outcomes and make a real difference.
Who You Are
We’re looking for a Collections Operations Manager who thrives on collaboration and leadership. To be shortlisted, you need to offer:
1. Proven ex...