Title: Visitor Assistant Location: Carlisle Castle, Carlisle, Cumbria, CA3 8UR Salary: £12.90 per hour / 15 hours per week Contract type: Fixed Term Contract until 1st November 2026 Ref: 16488
We are looking for a Visitor Assistant to join us at Carlisle Castle working 15 hours per week on a fixed‑term contract until 1st November 2026.
Responsibilities
* Assist visitors from arrival to departure, ensuring a welcoming and engaging experience.
* Provide personalised recommendations, including information on English Heritage membership and onsite attractions.
* Help maintain site accessibility, safety and presentation at all times.
* Work weekends and Bank Holidays as required.
Qualifications
* Passion for people and excellent customer service skills.
* Some paid or voluntary experience with the public is beneficial, but full training and support will be provided.
Benefits
* Opportunity for career progression within the heritage sector (retail, food and beverage, or general management).
* Access to live music and history events.
* Free access to all English Heritage sites for you and up to 6 friends or family members.
* 25 % discount in our shops and cafes.
* Enhanced maternity/paternity/shared parental leave.
* 25 days' holiday plus Bank Holidays pro‑rata, rising to 28 days after 3 years; option to buy additional leave.
* Matched pension contributions up to a maximum of 10 %.
Who we are & EDI
Everybody's welcome at English Heritage. We are committed to creating an equitable, diverse and inclusive workplace, supporting everyone through EDI networks that include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously, offering Mental Health First Aiders, regular awareness events, and an Employee Assistance Programme, along with reasonable adjustments where needed.
#J-18808-Ljbffr