Are you a technically skilled innovator with a passion for customer-focused product development? Do you thrive in a collaborative environment where science meets sustainability and commercial impact?
James Cropper Advanced Materials
is seeking a
Customer Innovation Scientist
to lead the charge in developing tailored solutions for our customers, driving innovation that fuels business growth. Based in onsite in
Launceston
, this
permanent role
offers the opportunity to work at the forefront of advanced materials, supporting global industries with cutting-edge, sustainable technologies within the hydrogen economy
What You'll Do
* Lead customer-focused new product development projects from concept to commercialisation.
* Collaborate with customers, suppliers, and internal teams to deliver bespoke solutions aligned with end-use requirements.
* Provide technical guidance on process optimisation, troubleshooting, and continuous improvement.
* Manage laboratory and pilot line activities, ensuring robust scale-up and quality standards.
* Build trusted relationships with customers and internal stakeholders, becoming a technical advisor in your field.
* Apply Six Sigma and practical problem-solving principles to design and trial new products.
* Support strategic initiatives including export control, IP management, and chemical safety compliance.
* Carry out structured, repetitive practical processes requiring a high level of attention to detail and commitment to quality.
* Travel on occasion to customers and trade shows as required
What You'll Bring
Essential:
* A degree or higher in Chemistry
* Experience in a technical role, ideally within materials science or a related field.
Desirable:
* Lean/Six Sigma Green Belt or Design for Six Sigma qualification.
* PRINCE2 Foundation or equivalent project management training.
* Advanced data analysis skills including DOE and process capability assessment.
Who You Are
* Customer-focused with a proactive, solution-driven mindset.
* Organised, confident, and able to manage multiple projects with urgency and precision.
* A strong communicator with the ability to influence across technical and commercial teams.
* Passionate about innovation, sustainability, and continuous improvement.
Why Join Us?
At James Cropper, we combine over 180 years of heritage with a bold vision for the future. You'll be part of a team that values creativity, collaboration, and technical excellence—working on projects that make a real impact across industries.