Customer Solutions Engineering (CSE) Manager page is loaded## Customer Solutions Engineering (CSE) Managerlocations: Keighleytime type: Na pełny etatposted on: Opublikowano 8 dni temujob requisition id: R0650399Purpose of the RoleWe are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.# # Key Responsibilities## Strategic & Operational Excellence* Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.* Drive continuous process improvements and implement best practices to enhance efficiency and quality.* Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.* Develop and manage strategic roadmaps for the CSE team aligned with business objectives.## ## Innovation & Technical Leadership* Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.* Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.* Ensure compliance with engineering policies, safety standards, and local codes.* Promote collaborative relationships across departments to drive shared success.## ## Performance & Results Focus* Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.* Manage costing strategies to ensure cost-effective and competitive solutions.* Deliver high-quality inputs for sourcing and supply chain planning.* Provide expert insights to support sourcing strategies and supply chain optimization.## ## Client & Stakeholder Engagement* Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.* Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.* Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.# Leadership & Team Development* Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.* Set clear development roadmaps for the team, aligning skills and performance with business targets.* Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.* Coach and mentor team members through regular one-on-one sessions and knowledge sharing.* Foster a culture of accountability, innovation, and continuous improvement.* Empower individuals to reach their full potential and contribute to team success.# # Skills & Experience* Proven leadership experience managing teams in complex project environments.* Exceptional stakeholder management and communication skills.* Proficiency in Microsoft Office, SAP, and data analysis tools.* Analytical mindset with a passion for solving complex problems and driving results.* Ability to challenge the status quo and implement improvements across systems, tools, and workflows.* Deep understanding of engineering principles and project cost management.* Excellent problem-solving and analytical thinking.* Strong verbal and written communication skills.What KONE can offer:We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts & escalator industry, Car, Bonus, Private Medical Insurance, GymFlex Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.Więcej informacji można znaleźć na stronie
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