Overview We are seeking a compassionate and professional Bereavement Care Assistant to join our dedicated team. This role is integral to providing a high-quality, responsive bereavement service that meets the needs of the bereaved while adhering to the Charter for the Bereaved. You will play a key role in ensuring the dignified and efficient transfer and cremation of human remains, as well as supporting ceremony services and memorial activities. This is a full-time position, working Monday to Friday, 8:30am to 4:30pm, totaling 37 hours per week, with a competitive hourly rate of £13.69 per hour. Responsibilities As a Bereavement Care Assistant, your key responsibilities will include: * Safely transferring coffins between bereavement sites using the in-house conveyancing vehicle. * Maintaining the conveyancing vehicle, ensuring it is clean, refueled, and in safe working condition. * Assisting with ceremony services, including preparing ceremony spaces, operating digital tribute systems, and guiding attendees. * Conducting communal and witness scatters of cremated remains in designated memorial grounds. * Supporting the safe operation of the crematory, including the handling and processing of cremated remains. * Performing cleaning duties in ceremony spaces, public areas, and memorial grounds. * Carrying out low-level maintenance and groundskeeping tasks as required. * Providing exceptional customer service to the bereaved, funeral directors, and other service users. Qualifications To be successful in this role, you will need: * A full and clean UK driving licence (Category B). * At least one year of experience driving a light van (up to 3.5 tonnes). * The ability to lift up to 50kg and manoeuvre weights of up to 190kg using approved lifting aids. * Knowledge of the funeral or bereavement trade (desirable). Personal qualities and attributes essential for this role include: * Attention to detail and a methodical approach to work. * The ability to work under pressure and meet tight deadlines. * Strong teamwork and communication skills. * A high level of emotional resilience, maturity, and professionalism. * A commitment to diversity, inclusion, and maintaining high standards of conduct. Day-to-Day Your typical day will involve: * Transporting coffins between sites and ensuring the conveyancing vehicle is maintained to a high standard. * Preparing ceremony spaces and assisting with services, including operating tribute systems and managing attendees. * Handling cremated remains, including conducting witness and communal scatters. * Performing cleaning and maintenance tasks in ceremony spaces, public areas, and memorial grounds. * Collaborating with team members to ensure the smooth operation of bereavement services. Benefits * Competitive hourly rate of £13.69 per hour. * Regular working hours: Monday to Friday, 8:30am to 4:30pm. * Opportunity to make a meaningful impact by supporting bereaved families during difficult times. * Comprehensive training, including Manual Handling and First Aid in the Workplace. * A supportive and inclusive work environment. * Uniform and PPE provided. If you are a compassionate, detail-oriented individual with a commitment to providing exceptional service, we encourage you to apply for this rewarding role. Join us in making a difference in the lives of those we serve. Apply today to become a valued member of our Bereavement Care team. Ask for Alan, Nikola or Anita and also feel free to call (phone number removed) for more details