Are you a dynamic people manager with a sharp eye for process efficiency and client service excellence? We’re looking for a Business Support Manager to join our client, an independent Employee Benefits and Financial Planning business. This role offers the opportunity to lead a talented administration and consultancy team within a growing, cross-border financial services division. What You'll Be Doing: Overseeing team operations, managing workloads, and maintaining high performance standards Driving service quality across employee benefit offerings and international retirement plans Reviewing, implementing, and optimising internal processes and procedures Supporting recruitment, onboarding, training, and development of team members Acting as a key compliance champion, ensuring regulatory and procedural adherence Preparing departmental updates for senior leadership meetings Leading projects and driving team culture with positivity and accountability What We're Looking For: Strong leadership experience in a financial services or regulated environment Proven ability to manage administration and consultancy teams effectively Excellent organisational, communication, and process improvement skills Familiarity with employee benefits or international retirement schemes is a plus A proactive and collaborative attitude, with a high attention to detail Why Apply? Be part of a respected, international operation with a supportive team culture Play a pivotal role in shaping how we serve our global clients Enjoy opportunities to grow and develop in a values-led environment