About
Location: Plymouth
Hours: 37.5
Job Type: Full time
Contract Type: Permanent
HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.
We are now looking to recruit an experienced Account Co-ordinator to:
* Be responsible for all new and repeat business orders for your assigned customer accounts.
* Take ownership of customers' issues and follow problems through to resolution.
The Candidate:
Responsibilities
* Experience in providing excellent customer service support.
* Experience in a manufacturing industry desirable but not essential.
* Proven experience of MS Office Suite including Excel and PowerPoint is essential.
* Excellent written & verbal communication skills to effectively manage clients both in the UK and internationally.
* Good standard of English and Maths.
* SAP experience is an advantage but not essential.
* Troubleshooting, multi-tasking, and time management skills.
* Goal-oriented approach.
Main Responsibilities and Accountabilities:
* Manage all aspects of customer accounts.
* Improve customer service experience, create engaged customers, and facilitate growth.
* Update customers on their order progress.
* Take ownership of customer issues and follow through to resolution.
* Work closely with other departments to ensure smooth order processing through to final shipment.
* Process orders and transactions.
* Provide proactive customer outreach.
* Perform administrative tasks as requested.
Benefits:
* Competitive salary
* 25 days holiday plus bank holidays
* Discount at over 100 retailers via our Rewards Platform
* Continuous Professional Development Opportunities
* Stakeholder Pension
* Subsidised Canteen
* Free On-Site Parking
Nice-to-have skills:
* PowerPoint
* SAP
* Plymouth, England
Work experience:
* (Key) Account Manager / Executive
Languages:
* English
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