ServiceNOW Senior Technical Consultant
Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle/Aldermaston locations.
Salary: Dependent on Experience.
Due to security clearance requirements, candidates must be UK nationals or sole British citizens and have resided in the UK for five years or more.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, under‑represented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
The Role
As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world‑class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package‑based solutions, data design and conversion, technically‑focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.
Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands‑on development to both our client and internal technical resources.
Responsibilities
* Be part of a team of ServiceNow specialists delivering solutions to multiple customers.
* Participate in client workshops and requirements gathering to build requirements and design solutions. Advise and make recommendations on proposed solutions.
* Develop in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go‑live support.
* Mentor and train more junior members of the team.
* Produce documentation and training material for the implemented solutions.
Requirements
The ideal candidate will have several years’ experience in ServiceNow design and development preferably in a consulting environment.
Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS are highly advantageous.
An understanding of Service Management concepts, delivery assurance principles and procedures.
A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.
* ServiceNow Certified Administrator.
* ServiceNow Certified Implementation Specialist.
* ServiceNow Application Developer.
* ITIL Foundation.
Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage.
Strong communications both written and oral, ability to present solutions to customers including senior management, and be highly focused on providing strong customer service.
Ability to work as part of a team or individually to project timelines, proactive, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.
Must be able to work from home and also travel to client locations for meetings and workshops or work on client sites for periods where required.
What We Offer
Joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. You will receive regular training and development opportunities and the ability to achieve certifications to aid your personal development.
A supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high‑quality, leading‑edge ServiceNow solutions.
We provide a comprehensive Flex benefits scheme including pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Information on employment scams is available here.
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