We have a fantastic opportunity to become a valued member of our dental supply organisation working as part of a small dynamic sales office team sharing the role below. We are seeking a highly motivated Operations Assistant with prior sales/finance administration experience for this full-time opportunity. The ideal candidate will have a natural flexibility in handling day to day Sales Operation/Administration duties to include the booking and coordination of an electronic engineer diary and first line contact for our software support programme. You will play a crucial role in ensuring the smooth and efficient operation of our business. You must be proactive and possess excellent communication skills via telephone and Microsoft platforms and possess the ability to build positive customer service experiences. Attention to detail and the ability to problem solve as well as a confident, professional telephone manner are essential. A positive organised attitude is also essential in this dynamic fast-paced environment.
The ideal candidate will possess strong analytical, administration and mathematical skills with a proven ability to input, manage, and analyse data accurately in Excel spreadsheets. They will proficiently use key Excel functions, including formulas and ensuring efficient data processing and reporting.
Align with our company values:
* Be a team player
* Contribute to a positive company culture
* Attitude is everything
Duties and Responsibilities – An overview
Manage and coordinate an electronic engineer diary, responsible for booking, planning and invoicing in a timely manner.
Daily co-ordination of a software support programme utilising Excel, Xero and in house data packages.
Liaise and coordinate the external sales team orders.
Stock management
Process and despatch of daily consumable orders
Taking ownership of jobs and seeing them through till completion
In addition:
* Communication skills – strong verbal and written communication skills to liaise between customers, colleagues and suppliers in a professional and timely manner.
* Organisation skills – Ability to manage multiple tasks and prioritise effectively to meet deadlines.
* Attention to detail – ensuring accuracy in tasks such as data entry, finance and reporting.
* Problem solving skills – capability to identify operational issues and implement effective solutions.
* Technical proficiency – familiarity with office productivity software packages eg Microsoft Office Suite, Excel and Xero.
Communication and Liaison:
· Acting as a pivotal point of contact between customers, internal/external colleagues and management
· Utilising/updating CRM and various inhouse packages with accuracy
· Providing excellent customer service support on every call and subsequent follow up
Benefits:
* Free onsite parking in central Cardiff
* Working in an interesting, fast passed environment with professional people
* Being part of a valued small, busy sales administration team
* Free refreshments
* Company pension
* Training will be provided where required
* Modern office in city centre
Job Types: Full-time, Permanent – Cardiff City Centre
Schedule:
* Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
Work Location: In person