Events Manager - Woking Surrey VISION OF THE ROLE: To support the Food & Beverage Manager for the delivery and development of all aspects of the event and functions operations To lead the team of events and functions professionals, motivating and leading them to deliver exceptional service that meets and exceeds our customer's needs. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Events Manager will display determination and focus in guiding all the elements of the events and functions area to the highest level ensuring that Hoebridge Golf Centre is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Events Manager will be measured against key criteria: Operating profit (derived from F&B, events, functions) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Pass audits Food and Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: Strategic * Works collaboratively with the Sales team and the Food and Beverage Manager to ensure that all aspects of the events and functions division are aligned with the overall strategy for the club. * Influence and positively manage the development of organisational culture putting the team and their continued development / challenge at the forefront. * Produce supporting operational plans for events and functions that will contribute to achieving the objectives set out in the strategic plan. * Keep abreast of changes in the events and functions market in which Hoebridge operates and use this knowledge to identify opportunities. Operations * Oversees all events and functions to ensure the team deliver consistent, exceptional service, meeting and exceeding customer expectations. * Works collaboratively with the Head Chef to ensure that all aspects of the events and functions food offering is to the highest standard. * Approves or reviews all bookings for catered activities. * Works with the sales team to identify new market opportunities and maximizes sales potential through aggressive marketing of the properties various services and events, including flyers, newspapers, promotional events etc. * Solicit and handle customer inquiries, comments, concerns to provide answers or determine solutions. * Oversee the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Monitor Health and Safety procedures, ensuring they are clearly communicated, effectively monitored, and regularly reviewed. * Prepare for, attend, and contribute to departmental and organisational meetings. * Assist in a duty manager capacity as requested by the General Manager. People * People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers. * Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance. * Take an active role in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and their development. * Ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed. * Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required. * Ensure direct reports receive performance support utilising the structure and process provided by the company. * Ensure personal and team compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow colleagues to support robust collaboration. Financial * Responsible for controlling events and functions labour costs, in line with set budgets by accurately forecasting staffing levels. * Be aware and accountable for the departments P/L and to assist the Food and Beverage Manager in recording and displaying, on a weekly basis, departmental function and event revenue. * Assist the General Manager with the implementation of business plans, financial budgets, marketing plans and capital expenditure schedules to grow and sustain the profitability of the Conferencing & Banqueting division. * Achieve revenue and contribution targets and identified KPI's for each aspect of functions and events. * Adhere and monitor compliance of purchasing policies and procedures. * Ensure all BGL procedures and policies are adhered to. Marketing * Maximise sales potential through the marketing of functions, events and promotions. Customer Experience Ensure that during functions and events, all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction. ____________________________________________________________________________________________________________ OUR VALUES: We expect all our staff to strive to: Maintain open and honest communication with our customers, both internal and external, at all times Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife Support each other in everything we do, recognised, and develop each individuals potential Take complete ownership of their own actions and have pride in what they do Deliver to our customer's consistent high levels of service, quality, and value in everything we do Look for alternatives to what we do seeking out and exploiting natural resources