Overview
Tesco UK • Cumbernauld • Permanent • Working hours 36.5 • Apply by 09-Feb-2026
Availability Window
Days From time To time Sun 22:00:00 07:00:00 Mon 22:00:00 07:00:00 Tue 22:00:00 07:00:00 Wed 22:00:00 07:00:00 Thu 22:00:00 07:00:00 Fri 22:00:00 07:00:00 Sat 22:00:00 07:00:00
Shift Leader pay starts from £14.76 per hour and rises to £15.97 per hour for stores inside the M25. For all hours between midnight and 6am you will receive an additional night premium of £2.35 per hour. Additional payments may apply depending on location.
It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but are not exact, we’d still love to hear from you.
Customers are at the heart of everything we do.
As a Shift Leader you will:
* Work in a fast-paced retail environment with variety
* Own and run duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be available for customers, listening to them and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store, ensuring a safe place to work and shop
* Understand store performance and assist managers in delivering actions to improve operations
* Lead from the front and set a positive example
Please note you need to be 18 or over to apply for this role.
What is in it for you
* Variety in your daily work and flexible hours
* Development opportunities and access to training
* Inclusive environment where everyone is welcome
* Your voice matters and ideas are welcomed
* Wellbeing support and comprehensive benefits
* Being in good company with colleagues across Tesco
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague Clubcard discounts
* Free wellbeing resources and services
* Life cover and pension with employer contributions
* Additional voluntary benefits and schemes
* Uniform provided and life-moment support policies
* Access to colleague networks and information about benefits
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to meet daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and making safety decisions
* Being the go-to person for colleagues in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed about communications and updates
* Staying knowledgeable about store performance and identifying improvements
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do likewise
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model with thoughtful customer service
* To build strong, inclusive relationships with colleagues
* To communicate clearly using various methods
* To lead in the absence of the Manager
* To be decisive and adaptable to change
* To be motivating and able to inspire the team
* To be curious and look for ideas to serve customers, communities, and planet
About us
Our vision is to become every customer’s favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day. We are committed to inclusion and welcome chats about flexible working.
We are proud to be Disability Confident Leader and provide an accessible recruitment process. For information on accessibility support, please read more in our policy.
Please note: Tesco will recruit only those who have passed the school leavers age. Details vary by country.
We may close roles earlier than the advertised end date due to a high volume of applicants. Feedback is provided to those who attend an interview. For more information about us visit www.tescoplc.com
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