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Operations Executive - 8 Month FTC, Glasgow
Location: Glasgow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3ce42efaaf2e
Job Views: 27
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description:
We're seeking a talented individual to join our Operations team in Glasgow. You will be responsible for performing daily duties, checking, and general processing of all Operations functions, in a timely and accurate manner, whilst ensuring compliance with regulatory requirements and operating within defined standards and guidelines aligned to service level agreements and data quality controls.
Responsibilities include:
* Complete tasks to a high standard within deadlines, reporting anomalies to your line manager.
* Meet personal and team KPIs/KRIs/MIR, and assist in collating MI reports.
* Respond promptly to telephone, email, and system inquiries, liaising with external parties and escalating issues when necessary.
* Maintain and respond to written client inquiries, ensuring all documents are relevant and up-to-date.
* Maintain high-quality standards to minimize errors, ensuring accuracy in data input, document checking, and escalation where necessary.
* Ensure fair treatment of clients and conduct all interactions transparently.
Qualifications:
* Interest in financial services.
* Basic knowledge of Microsoft Word and intermediate Excel.
* Strong communication skills, both written and verbal.
* Ability to understand and summarize complex information accurately.
* Effective workload organization and ability to meet deadlines.
* High level of customer service orientation.
Desired:
* Experience in financial services operations is advantageous but not essential.
* Relevant academic qualifications or professional certifications like CISI Investment Operations Certificate are desirable.
Additional Information:
Benefits include:
* Competitive salary
* Private medical insurance
* Life assurance
* Pension contribution
* Hybrid working (role dependent)
* Generous holiday package with options to purchase additional days
* Shared parental leave
We value diversity and are committed to an inclusive environment where all colleagues feel respected and supported. We are happy to accommodate any reasonable adjustments during the application process.
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