Senior IT Service Manager
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment?
Join DWP Digital Channels Service Management team, where you'll support a diverse portfolio of services including the Department's digital contact centre, Strategic Video Solution, Searchlight and Colleague View.
You'll have a key role in both the development and live operation of Digital Channel services. You'll lead a team responsible for the day-to-day management of a portfolio ensuring service performance is effectively monitored, incidents are managed swiftly and changes are delivered smoothly.
You'll also work closely with suppliers and partners to ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time.
Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management team.
You and your role
As a Senior IT Service Manager, you will take responsibility for managing technical and operational changes to ensure th...