Job Description
We’re looking for a highly organised and proactive Business Support Officer to help keep our operations running smoothly. In this role, you’ll contribute to the effectiveness of our Business Management function by supporting governance, reporting, communication and resource coordination activities. You’ll work closely with colleagues across the organisation to enable operational excellence and ensure that our teams have what they need to deliver great outcomes. This is a fantastic opportunity for someone who enjoys problem‑solving, improving processes and supporting collaborative working.
What you’ll be doing:
* Supporting the preparation and maintenance of KPI and OKR reporting, ensuring accurate data for dashboards and presentations
* Coordinating governance activities by scheduling meetings, preparing agendas and tracking actions across teams
* Helping to monitor resource allocation and maintain workforce and capacity planning data
* Maintaining structured meeting rhythms and helping to streamline operational processes across governance forums
* Updating and maintaining the service catalogue to ensure clarity and alignment with evolving business needs
* Supporting internal communications by drafting updates, maintaining documentation and promoting consistent messaging
* Identifying opportunities for continuous improvement and supporting initiatives that enhance operational performance
* Collaborating with stakeholders across IT and the wider business to promote service excellence and aligned ways of working
Qualifications
Who we’re looking for:
* Experience supporting reporting activities, including KPIs, OKRs and operational dashboards
* Strong organisational skills with the ability to coordinate governance processes and manage multiple priorities
* Understanding of IT governance, portfolio processes and resource or capacity planning principles
* Confident communicator with the ability to engage stakeholders at different levels and produce clear written updates
* Ability to identify process efficiencies and contribute to continuous improvement activity across operational areas
* Good working knowledge of data and reporting tools such as Excel or Power BI (or willingness to learn)
* Awareness of service management or catalogue processes and general IT operational practices
* A collaborative mindset, with the ability to work effectively across teams and support shared goals
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.