Go back York and Scarborough Teaching Hospitals NHS Foundation Trust
Service Manager - Oncology
The closing date is 09 June 2026
An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Oncology Team as a Service Manager. The post will be based at York Hospital.
The successful candidate will have excellent line management and communication skills; will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. You must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly you must have a flexible and patient centred approach.
Main duties of the job
The successful candidate will be required to:
* Providesuccessful and structuredmanagement support on a daily basis. The main focusbeing the management ofday-to-day operational issues,ensuring thesmooth running of all the department's services.
* Assist the Operational Manager in the maintenance and development ofappointment systems and administrative functions.
* Support the Operational Manager in investigating and responding to patient complaints and concerns, in an appropriate and timely manner, in accordance with Trust policy.
* Be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatients to enable the specialty to meet access targets
* Develop the Admin and secretarial teams, through robust training, coaching and feedback to develop a robust service provision and opportunity to develop and grow.
You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
About us
For further information on working for our Trust, please visit:
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualifications
* Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
* Educated to Degree Level OR have equivalent experience
* Computer literacy skills to RSA3/NVQ3 Level
* ECDL
Knowledge and Experience
* Staff Management/ Supervisory experience
* Previous experience of dealing with sensitive and/or complex situations
* Experience of dealing with a wide range of service users.
* Experience of working in a client-driven/NHS environment.
Skills
* Able to organise and prioritise both own workload and that of others as required
* Ability to practice delegation, negotiation and motivation skills.
* Ability to exercise sound judgement in relation to problem solving
* Experience of managing organisational change within a team e.g. restructures, changes to job requirements.
Personal Attributes
* Self-discipline/motivated to function independently, but also able to motivate others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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