Overview
As a Customer Team Member at Co‑op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick‑start your retail career, this opportunity could be perfect for you. As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity. If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co‑op, you’ll lead your team and make sure everyone works together to deliver a great in‑store experience for our customers. While the role comes with its challenges and exciting opportunities for growth, it’s one of the most rewarding careers in retail. You’ll lead a large team of Store Managers across around 20 stores. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.
Responsibilities & Requirements
You’ll need experience of guiding and developing a team and working in a busy, service‑focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team.
* Resilience and great problem‑solving skills
* The ability to understand and analyse commercial information
* Willingness to roll up your sleeves and support the team with delivery of store activities
At Co‑op, we’re proud to do things a different way. As one of the world’s largest co‑operatives, owned by millions of members, community is at the heart of what we do. Since our Co‑op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
About the Role
We’re looking for a skilled Store Manager to join our retail team. This full‑time Store Manager role comes with a competitive salary and a brilliant benefits package. As a Store Manager, you’ll help to deliver the store purpose by guiding the commercial and community strategies in your store. You’ll also lead your team and show them how to make shopping at Co‑op a fantastic experience; you’ll help them to grow and learn so they can show our customers, colleagues and members the difference Co‑op brings to local communities.
* Empower your team to deliver great service, personally promoting the Co‑op difference to customers and members
* Build an inclusive culture where everyone can speak up and share their views
* Develop your team through regular performance conversations to help them reach their potential
* Make sure the store is safe, legal and operational
* Manage and optimise your store’s commercial performance, recruit new team members and manage HR processes
In return for your passion and commitment, you’ll get a competitive salary and a great benefits package which includes an annual bonus (based on personal and business performance), a generous holiday allowance of 36 days including bank holidays (rising with service).
Additional benefits include:
* Colleague member discount with 30% off Co‑op branded products and 10% off other brands available in‑store
* A pension with up to 10% employer contributions
* Stream app – giving access to a percentage of your pay as you earn it
* Cycle to work scheme
* Coaching and training to support your career development
* Services to support your physical, mental and financial wellbeing
* Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it
Success Profile
What makes a successful member of our team? Check out the top traits we’re looking for and see if you have the right mix.
* Driving Innovation
* Forging Relationships
* Co‑operation
* Inspirational Communication
* Supporting Change
* Speaking Up
What You’ll Do
What you’ll do as a Store Manager (Food Retail at Co‑op) – Our Food Retail teams are the face of Co‑op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in‑store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.
Our Co‑op Culture
At Co‑op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’re all in this together and at Co‑op, we always look out for each other. We’ll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we’ll support you. Your manager won’t solve all your problems, but they’ll understand and empower you.
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