This is an exciting opportunity for an experienced customer service specialist to join our team. We are looking for a proactive, self-starter to join the team and make this role their own. Reporting to the Chief Operations Officer you will play a vital role in onboarding and supporting the customer experience from end to end.
About Spotta
Spotta leads the way in insect pest management technology. Its vision is to revolutionise how the world addresses insect pests, moving away from using 40M tonnes of chemical pesticides. Founded on expertise in advanced sensing technologies, Spotta's revolutionary monitoring systems utilise exclusive IoT hardware and smart algorithms, prioritising detection and prevention. Spotta is a fast-growing startup in the centre of Cambridge, UK with a great future. We are commercialising our smart insect monitoring technology which allows sustainable, precision action to solve the £320Bn problem of insect pests.
Key Responsibilities
* Being the first point of contact for new and existing customers, helping to solve their problems and be successful with Spotta's services
* Following processes and ensuring all customer administration is up to date
* Developing and maintaining strong relationships with existing customers, facilitating peer-to-peer introductions and discussions to support prospects who are seeking firsthand insights before purchase decisions
* Handling customer enquiries and updates on orders
* Carrying out the quality control final step on orders to ensure accuracy of despatches
* Co-ordinating the shipments and deliveries to customers
* Monitoring customer accounts on Spotta's systems to ensure a high quality service (training will be provided)
* Working with the finance team to co-ordinate customer invoicing and following up on overdue payments
* Supporting field teams with planning and executing customer visits
Experience/Skills
* Previous experience in B2B tech support or a related field
* Capable CRM user to manage internal tickets and own the customer support journey
* Ability to collaborate with technical teams to optimise the client onboarding experience
* Previous experience of providing an efficient and friendly onboarding experience for new customers
* A problem-solver with a tech-driven mindset and excellent attention to detail
* Excellent communication skills (including telephone), capable of translating tech jargon into solutions for clients
* Independent and team-oriented, thriving in collaborative settings and delivering excellent client experiences
* Highly organised, with effective prioritisation skills
* A French speaker would an advantage
Remuneration
* Up to £35,000 depending on experience
* Post-probation training allowance (e.g to support professional qualifications)
* 25 days annual leave (in addition to public holidays)
* Employee share options scheme so you benefit from the company's success
* Unique learning experience in a fast-moving tech startup
* A fun working environment with smart people and a good social scene
The nature of the role means it will be a full time office based position in Cambridge with occasional travel to customer sites.
Notes for applicants
We offer an innovative, fast-paced environment and our work is impactful. We have a diverse and inclusive team and are committed to promoting an inclusive workplace where employees feel valued and supported. We welcome all applications.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Casual dress
* Cycle to work scheme
* Employee stock purchase plan
* Free parking
* On-site parking
Experience:
* Customer service: 2 years (required)
* CRM software: 1 year (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (preferred)
Work Location: In person