Business Development Manager (North)
Location: Northern England
Type: Field-Based, Permanent
Salary: £45,000‑£50,000 (Depending on experience)
Hours: 40 Hours per week
Reporting To: Managing Director/Brand Leader
About Us
Neighbourly began over 40 years ago in the United States as a small family‑run business. Today it is a global leader in home services. Since arriving in the UK in 2010 as Neighbourly it has focused on acquiring and developing premium franchise brands across the home services sector and now supports over 4,000 frontline operatives across more than 330 locations in six brands.
Purpose of the Role
The Business Development Manager is the primary link between Franchise Business Owners and Head Office. The role drives sustainable growth, profitability and operational excellence across the franchise network, supporting Franchisees from onboarding through launch and ongoing development.
Key Outcomes
* Profitable, high‑performing Franchisees aligned to the business model
* Strong, trusted relationships between Franchisees and Head Office
* Early identification and turnaround of underperforming businesses
* Consistent use of data, KPIs and insight to drive decision‑making
Key Responsibilities
* Analyse Franchisee businesses with a focus on profit, margin and efficiency
* Partner with Franchisees to develop and deliver robust business plans
* Monitor KPIs, sales pipelines and operational performance to drive growth
* Proactively manage underperformance with early intervention and turnaround planning
* Set, review and support sales, growth and customer service standards
* Build and review financial models, P&Ls and performance dashboards
* Identify opportunities to improve profitability and operational efficiency
* Provide meaningful insight and analysis to support Franchisee decision‑making
* Prepare reports for Senior Management highlighting trends, risks and opportunities
* Support new Franchisees through training, launch and early development
* Oversee setup activities including vehicles, uniforms, stationery and systems
* Support transitions of cluster areas into successful Franchisee operations
* Accompany Franchisees on customer appointments where appropriate
* Coach, mentor and motivate Franchise Business Owners to maximise performance
* Provide best‑practice guidance to Franchisees and, where appropriate, to the wider BDM team
* Collaborate closely with Marketing, Finance and Operations to contribute to continuous improvement initiatives
* Ensure Franchisees operate in line with company standards and brand expectations
* Deliver training on in‑house systems to improve productivity and efficiency
* Maintain accurate, timely performance data and reporting
* Promote company policies and ways of working positively
* Translate brand and strategic objectives into scalable actions for Franchisees and the wider team
* Identify, develop and share best practice to drive performance, efficiency and customer outcomes
* Lead by example in adopting and promoting data‑led decision making and performance insight
* Encourage innovation while ensuring alignment with company standards, brand values and governance requirements
* Any other reasonable duty that falls within your capabilities
Experience, Skills and Knowledge
* Proven experience in Business Development, Sales or Commercial Leadership
* Strong background in business planning, data analysis and performance management
* Demonstrable P&L and commercial acumen
* Experience working cross‑functionally across Marketing, Finance and Operations
* Right to work in the UK with a full UK driving licence
* Experience working within a franchise environment (desirable)
* Strategic thinker with strong commercial judgement
* Analytical, influencer and negotiator
* Strong problem‑solver who acts quickly and decisively
* Able to manage multiple priorities in a fast‑paced environment
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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