Reporting lead

Role Overview

Join Deutsche Bank as a Reporting Lead within the global PlatformNow team, supporting a mission‑critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high‑quality Reporting and Platform Analytics capability across the platform, working closely with engineering, operations, and business teams in a regulated environment.

What You Will Do

Define and lead the Reporting and Platform Analytics capability for the ServiceNow platform, act as the ServiceNow Reporting authority in governance forums, and partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise User Experience (UX) and Organisational Change Management (OCM) teams to shape Reporting design decisions.

Why It Might Be a Fit

This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team. You will have the chance to work on a wide‑ranging CSR programme and have 2 days’ volunteering leave per year.

Requirements

• Experience with the ServiceNow platform, including a track record of influencing or leading Reporting and data analytics outcomes
• Strong knowledge of ServiceNow Platform Analytics principles, methodologies, and ServiceNow best practices
• Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
• Working knowledge of platform configuration, including flows, business rules, client scripts, and User Interface (UI) policies
• Familiarity with incident, problem, change, and request management processes
• Strong communication and stakeholder management skills

Benefits

• Hybrid Working
• Competitive salary
• Non‑contributory pension
• 30 days’ holiday plus bank holidays
• Life Assurance
• Private Healthcare
• Retail Discounts
• Bike4Work scheme
• Gym benefits
• 2 days’ volunteering leave per year