Overview
Join Our Award-Winning Facilities Management Team! At the Norfolk and Norwich University Hospital, our Facilities Management Team plays a vital role in ensuring patients, visitors, and staff experience a safe, clean, and welcoming environment. We act as the key link between the Trust and our service partners, making sure everything runs smoothly behind the scenes.
Our team oversees the NNUH PFI contract delivered by Serco, covering essential services such as security, car parking, cleaning, catering, portering, linen, waste management, and grounds maintenance – the backbone of hospital operations. We’re proud to be Silver Award Winners in the NNUH Staff Awards 2025, a testament to our commitment to excellence. Every day, we monitor, audit, and collaborate with our service providers to ensure services meet the highest standards. We don’t just tick boxes – we strive for continuous improvement and build strong, respectful partnerships that make a real difference.
If you’re quality-driven, process-focused, and passionate about supporting patient care, this is your chance to join a team that takes pride in what we do. You’ll be part of a collaborative group dedicated to delivering services that truly matter. Ready to make an impact? Join us and help shape the future of facilities management at NNUH.
We’re looking for an enthusiastic individual with great attention to detail and sound judgement to join the Estates and Facilities Team as a Monitoring Officer.
Responsibilities
In this role, you’ll play a key part in ensuring our Soft FM services meet the highest standards. Your responsibilities will include:
* Monitor and validate Soft FM services daily – from planning audits to completing checks and recording results.
* Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
* Schedule, complete, and record monitoring activities, ensuring accurate data capture in Excel.
* Support the team with administration tasks, including scheduling and attending Efficacy Audits.
* Collaborate with colleagues and service providers to identify gaps in monitoring processes and suggest improvements.
What We’re Looking For
* Someone who is quality-driven, organised, and confident using Excel.
* A team player who enjoys building strong working relationships with Trust departments, service providers, and external contractors.
* An open-minded individual who is keen to spot opportunities for improvement and help us deliver services that support patient care.
Why Join Us?
* Be part of a Silver Award-winning team recognised for excellence.
* Work in a role that directly contributes to patient experience and safety.
* Enjoy a collaborative environment where your ideas for improvement are valued.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. Our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
For further details / informal visits contact: Name: Kerry Radley | Job title: PFI Contract Manager | Email: kerry.radley@nnuh.nhs.uk | Telephone: 01603 646517
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