Role: Incident Management Coordinator
Location: Mansfield
Salary:£26,500 - £28,000
Shift: Monday – Friday (8.00am – 5.00pm)
My client, a nationally renowned Security and Communications Company that specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment is looking for Incident Management Coordinator to join a growing team in the Mansfield area.
This is an excellent opportunity for a proactive and customer-focused individual to join their growing Service and Maintenance team. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
Key Responsibilities in your new Incident Management Coordinator role
Log and distribute reactive calls to engineers in line with SLAs/KPIs
Liaise with site engineers to ensure jobs are responded to and updated in real time
Process completed paperwork and action additional work required, where applicable
Liaise with the customer to ensure all updates are communicated effectively
Ensure completed calls are costed in accordance with contract terms
General promotion of the Company and it’s services
Updating/maintaining the Company’s maintenance software in line with compliance
What you’ll need in your new Incident Management Coordinator role
Be able to communicate and build successful working relationships with customers and other employees
Excellent verbal and written communication skills
Customer Service qualification (desired)
Good IT skills and a familiarity with Microsoft software
You will be a team player with ambition who is willing to learn new technologies and procedures
Industry knowledge would be beneficial
A Positive, self-motivated proactive individual
Ability to operate effectively under pressure to rapidly changing circumstances
Good communication skills with the ability to build successful working relationships with customers and colleagues
Be well organised and have self-discipline
Have the desire to learn and continually improve your knowledge
What you can expect from your new Incident Management Coordinator role
You will be supported with further training and development
Commitment to annual inflation increase in salary
Difference Maker Awards
Salary Sacrifice Pension Scheme
Holiday Buy Scheme
Life and Accident Insurance
Medical Cash Plan, Cycle to Work
23 days holiday increasing to 27 days plus 8 bank holidays + Birthday holiday
Perks and Employee Assistance Program
If you don’t meet every requirement but have relevant skills, please still apply and we can discuss any available suitable roles.
Apply today or contact Anja at Kemp Recruitment on (phone number removed)
INDAT