Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth? We're looking for an Account Manager to join our Mid-Market team, taking ownership of a portfolio of customers ranging from £2m to £10m turnover. This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities. You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services. What you'll be doing Growing account revenue through upselling, cross-selling and product adoption Building strong relationships with key stakeholders and decision-makers Developing and maintaining strategic account plans Conducting Quarterly Business Reviews (QBRs) and Annual Reviews Driving adoption of Epos Now Payments and Embedded Finance products Identifying opportunities for customer growth and expansion Acting as the voice of the customer within Epos Now Maintaining accurate pipeline, account plans and customer activity within Salesforce ⚠️ Identifying and managing churn risks before they impact retention Working with Product, Service and Commercial teams to deliver exceptional customer outcomes What we're looking for ✅ Proven sales experience is essential ✅ Experience managing customer relationships and growing accounts ✅ Strong commercial awareness and negotiation skills ✅ Ability to identify opportunities and convert them into revenue ✅ Experience managing a sales pipeline and forecasting activity ✅ Excellent communication and stakeholder management skills ✅ Strong organisational and account planning skills ✅ Self-motivated, resilient and target driven Desirable ⭐ Payments, Fintech or SaaS experience Salesforce experience Experience managing larger or multi-site customer accounts ️ Knowledge of retail, hospitality or service industries What success looks like Growth in Net Dollar Retention across your portfolio Increased adoption of Epos Now Payments and Embedded Finance products Strong customer retention and engagement High-quality account planning and QBR delivery ⭐ Strong NPS and customer satisfaction results Consistent delivery against commercial and growth targets This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.