About The Role There has never been a more exciting time to join Donnelly Group and advance your career at Donnelly Motorstore M1. We offer excellent facilities, industry-leading pay, and full Volkswagen manufacturer training to support your continued development. As a Volkswagen Service Technician, youll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, youll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and ongoing support. About The Role Responsibilities Diagnose, repair, and service the full range of Volkswagen Commercial vehicles in line with manufacturer standards Carry out vehicle road testing to ensure all repairs meet quality and safety requirements Handle, store, and manage vehicle parts correctly, ensuring compliance with workshop and brand procedures Deliver a high-quality customer experience at every stage of the service journey, ensuring great service from start to finish Candidate Requirements Fully qualified to NVQ Level 3 in Light Vehicle Maintenance & Repair or an equivalent such as City & Guilds or BTEC Minimum of 2 years post-qualification experience in a technician role within a busy workshop Hold a full, valid UK driving licence for vehicle road testing High attention to detail with a commitment to delivering quality, right-first-time repairs Professional attitude with the ability to work independently and as part of a team Willingness to complete Volkswagen manufacturer training and adapt to new systems and technologies Strong focus on health and safety, ensuring all work meets company procedures and manufacturer standards What We Offer Market-leading salary plus performance-related bonus Manufacturer training support to ensure continued career progression 30 days annual leave Pension provision Life insurance cover Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme Cycle to Work Scheme Long Service Awards Enhanced maternity & paternity leave Job security, work-life balance, and clear career progression opportunities Additional Information This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process. Equal Opportunities Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. Required Criteria A full UK Driving Licence Great communication skills with the ability to liaise with colleagues Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC) It is essential that the person has at least 2 years experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician Prior use of diagnostic equipment such as snap on or launch however full training will be provided Skills Needed Customer Service, Effective Listening, Technical Skills, Exceeding Customer Expectations, Mechanical Vehicular Repairs About The Company The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation. Company Culture Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard. Company Benefits Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App Salary Not disclosed Skills: Customer Service Effective Listening Technical Skills Exceeding Customer Expect Mechanical Vehicular Repa Benefits: Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Office perks Employee development programs