Join to apply for the Product Specialist role at Attio
Join to apply for the Product Specialist role at Attio
Provide a critical touchpoint in making customers successful with our product.
* Hybrid [London]
What is Attio?
CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.
This is software that millions of people use for hours and hours a day – and a $50 billion category – yet you probably can't think of a single awesome piece of software in this space.
Attio is changing that. We’re building a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today’s best software.
Attio is the CRM of the future: a living, breathing platform that connects with a customer’s GTM stack and evolves with them as they grow – from zero to IPO and beyond.
What is it like to work at Attio?
Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the environment that works best for us. For this role, we believe it will benefit everyone by being based in our London office.
Attio is for people who own their role, learn quickly, are endlessly curious, and find happiness in delivering consistently brilliant outcomes that push the company forward. We love to work with people who are passionate about working this way and will do whatever it takes to get things done.
Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent, and attract world class talent to join us.
Why is this role important?
As a subscription software startup, we only succeed when our customers can quickly learn, adopt, and get value from our product. We spend a lot of time building a simple and intuitive product, but we know there’s no replacement for getting help from a real-life human being when you’re learning a product for the first time.
Our Product Specialists are the first helpful and friendly face that our customers meet. They work directly with founders and operators helping them set up our CRM. As experts in Attio, they are our most critical touchpoint in making customers, early-stage high-growth startups, successful with our product.
We are particularly interested in hearing from you if you have:
* Direct customer-facing experience deploying, selling, or managing complex products or services
* Customer-facing experience solving business problems with technology
* Comfortable designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray,io, IFTTT, etc.
* Comfortable working independently in an unstructured, fast paced, environment with shifting priorities
Whose team will you join?
You will join a small but mighty team of CRM experts that coach prospects and customers through every step of their journey with Attio. We straddle the divide between technical and non-technical teams, and are as comfortable in a room of engineers as we are with marketers and sellers. We are endlessly curious and perpetual question askers. We’re intent on understanding the ins and outs of our customer’s businesses, the needs of their teams, and the motivations of each individual we work with.
We are builders who may dabble in development, definitely tinker with iPaaS, and help push the bounds of what’s possible with Attio.
Perhaps most importantly, we are teachers and two-way conduits of information between Attio’s product team and our customers. We write, speak, and present about our product, how it works, and what our customers achieve with it. We also share stories and feedback with our product and engineering colleagues to help them understand our customers’ needs.
What are the role requirements?
In this role, you will be expected to:
* Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
* Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
* Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
* Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
* Gather client feedback and insights to contribute to the continuous improvement of the Attio product
We believe the right person will have the following attributes:
* Committed. Quickly become an expert in the product.
* Thoughtful. Contribute to internal knowledge sharing systems and communication templates to make your and your teammates’ work more efficient.
* Resourceful. Develop customer-facing programs and content to support customers at scale.
* Resilient. Support a wide variety of customers and needs with a commercial mindset.
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
We respond to applicants within a week and within 24 hours of any interviews or assessments. We will request and share feedback at every stage.
Applicants can expect the following:
* Review: Applications reviewed
* Screening: 30 minute call with Recruiter + 30 minute call with Hiring Manager
* Interview: Take home case study exercise + 45 minute team panel interview + 30 minute final interview + 30 minute founder call
* Offer call
A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.
Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.
What will an offer consist of?
* Equity in an early-stage tech company on an incredible trajectory
* Private Healthcare through AXA
* Pension contribution: 4% of qualifying earnings
* Paid parental leave
* Remote working and flexibility
* Apple hardware and a budget for desk amenities
* Team off-site in fun places! (We've been to Barcelona, Lisbon, and Malta so far)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Consulting
* Industries
Software Development, Internet Marketplace Platforms, and IT System Custom Software Development
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