We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to the Welcome Manager and be part of a team of ten Welcome & Service Assistants based at Ickworth Estate. You'll be based at an entrance kiosk and Welcome Point, greeting visitors as they arrive and talking to them about what they can see and do at Ickworth Estate and how they can support our conservation work. You will mainly be outdoors. There will be training and development opportunities to grow your career in the National Trust. Click here for more information about this locationAs a Welcome and Service Assistant, you’ll be an ambassador for Ickworth Estate and the National Trust, delivering a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key programming events to the day to day running of the Welcome Point – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. You will confidently grow our membership base, lead volunteers, and deliver high standards of presentation, ensuring all our communications are clear and consistent. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.Closing Date: 15th March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 172841IRC172841Bury St EdmundsFixed Term p/t (until 30/09/26)Ends: Mar 15th As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. We’re looking for someone to work within a bustling atmosphere who can engage with people and share their passion for the National Trust’s cause.We are at our busiest when the public is as its leisure, please expect to work every other weekend and some national holidays. Salary: £12.75 per hour - we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.Contract/duration: Fixed term until 30th September 2026Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Ickworth, The Rotunda, Bury St Edmunds, IP29 5QECompliance.Eligibility to Work in the UK12.75 per hour