1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We are currently recruiting for a new Service Advisor to help us at our Wallsend Silverlink Citroën / Peugeot / Jeep branch.
We Offer
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaising with the workshop and bodyshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
* Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
* Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Making sure the customer database is updated and accurate at all times
Essential Skills
* A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
* Demonstrable computer literacy and knowledge of IT systems and applications
* The ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
* Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
* Able to prioritise your workload
* Ability and willingness to work within defined processes and guidelines
* Good core administration skills to accurately capture customer details to the required standards
* A full UK driving licence
Nice To Have (but Not Essential)
* Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Motor Vehicle Manufacturing, Hospitality, and Retail
Referrals increase your chances of interviewing at Arnold Clark by 2x
Get notified about new Service Advisor jobs in Wallsend, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Customer Services Advisor - Newcastle (444R)
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Customer Service Advisor - Careers at Xplor Technologies
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
North Shields, England, United Kingdom 3 months ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Sunderland, England, United Kingdom 5 hours ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom £23,859.00-£25,655.00 14 hours ago
Newcastle Upon Tyne, England, United Kingdom 14 hours ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Seaham, England, United Kingdom 2 days ago
Wallsend, England, United Kingdom 3 days ago
Customer Service Apprenticeship - Newcastle
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Durham, England, United Kingdom 1 day ago
Hartlepool, England, United Kingdom 1 month ago
Hartlepool, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Customer Support Advisor (Fixed-Term Contract)
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Gateshead, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Morpeth, England, United Kingdom 1 week ago
North Shields, England, United Kingdom 1 day ago
Customer Service Advisor - Uncapped Commission
Gateshead, England, United Kingdom 1 week ago
Customer Service Advisor - Uncapped Commission
Newcastle Upon Tyne, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr