Social network you want to login/join with:
Customer Care & Sales Advisor – Castle Point Borough Council, Essex
col-narrow-left
Client:
Essex County Council
Location:
Job Category:
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
8b191ff74301
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
Customer Care & Sales Advisor
Part-Time, Permanent
Closing Date: Monday 5th May 2025
Essex County Council (ECC) is supporting Castle Point Borough Council in recruiting a Customer Care & Sales Advisor on a part-time, permanent basis.
Why Castle Point? Castle Point Borough Council employs nearly 350 staff and delivers over 150 services, focusing on community well-being and transparency. The council aims to provide high-quality, sustainable services, modernize operations, and support thriving communities.
Our values: Trust, Respect, Improving and Learning, Customer Focus
The Opportunity
This role involves operating front-of-house reception at Waterside Farm and Runnymede leisure centres, providing excellent customer service and interpersonal skills.
The role also includes marketing, promoting, and booking council facilities, as well as promoting sales and memberships.
Accountabilities
* Promote sales and lead generation for memberships and swimming lessons, including secondary sales.
* Handle payments, bookings, and admissions using the Gladstone 360 leisure system.
* Reconcile float cash and card receipts at the end of shifts.
* Respond to queries via leisure inbox, phone, and face-to-face interactions.
* Coordinate with team members for bookings and centre operations.
* Serve refreshments and maintain cleanliness of reception and refreshment areas.
* Follow food safety regulations and handle food and drinks safely.
* Follow emergency evacuation procedures.
* Assist in marketing and promoting leisure services.
The Experience You Will Bring
* Customer service skills
* Experience with cash handling and financial procedures
* Good IT skills
Working Pattern
The role follows a 2-week rota.
Castle Point Borough Council is a Disability Confident Leader and committed to equal opportunities. Reasonable adjustments are available during the recruitment process. The council is dedicated to safeguarding children and vulnerable adults, and expects all employees to share this commitment.
#J-18808-Ljbffr