Join Amplius as a New Build Aftercare Assistant! You’ll help ensure a seamless, customer-focused service during the defects liability period, providing essential administrative support, coordinating warranty claims, managing communications, and acting as a central point of contact for both internal and external stakeholders. If you’re organised, proactive, and passionate about delivering excellent customer service, we’d love to hear from you.
Salary: £28,200 per year
Contract: Permanent, part time
Your week: 20 hours across Monday to Friday - daily hours to be confirmed at interview
Location: Hybrid, with a regular presence in either our Peterborough, Boston or Lincoln office
Snapshot of your role
* Provide comprehensive administrative support to the Aftercare Team, including managing communications, data entry, and CRM updates.
* Coordinate meetings, documentation, and minute-taking for internal teams, external partners, and Developer performance reviews.
* Take ownership of administration tasks related to the defects liability period and warranty claims.
* Maintain strong relationships with internal departments and external stakeholders to ensure smooth processes and excellent customer service.
* Assist with customer enquiries, complaints, and call handling, ensuring empathetic and professional responses.
* Support financial processes, including raising and managing purchase orders and coordinating shared ownership repairs funds.
* Monitor customer feedback, track performance, and contribute to process improvements to enhance satisfaction and operational efficiency
What we’re looking for
* Experience in administrative, customer-facing roles, with strong organisational and multitasking abilities.
* Proficient in Microsoft Office (Word, Excel, Outlook) and knowledge of CRM systems, preferably Microsoft Dynamics.
* Excellent verbal and written communication skills, with a professional, empathetic, and customer-focused approach.
* High attention to detail, accuracy, and a proactive problem-solving mindset, able to work independently or collaboratively.
* Integrity, resilience, adaptability, and commitment to continuous learning and improvement in a team environment.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 11th January 2026
Interviews: 19th January 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!