Job Description
About Us:
At Granada Secondary Glazing, we are a market leader in secondary glazing solutions, dedicated to delivering high-quality products and exceptional service. We are looking for a highly organised and detail-oriented Order Processing Coordinator to join our dynamic Trade Sales team. This is an exciting opportunity to play a key role in ensuring smooth order processing and customer satisfaction.
Key Responsibilities:
* Support the Trade Sales team in achieving departmental goals, ensuring high standards of service and efficiency in a busy and rewarding environment.
* Provide end-to-end support to customers seeking bespoke secondary glazing solutions, from initial enquiry to order completion.
* Process sales quotations and orders accurately, ensuring all details are correct and reflect customer requirements.
* Handle inbound customer calls professionally, addressing enquiries, processing orders, and resolving issues with a positive, can-do attitude.
* Maintain clear and consistent communication with the team and line manager, providing regular updates on order progress and any potential challenges.
* Collaborate with internal teams to ensure timely and accurate order fulfilment.
Key Requirements:
1. Proven experience in a data entry or administrative ro...