Customer Service Executive🌟
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment? We have the perfect opportunity for you! Our client, a leading manufacturer of innovative and sustainable workplace solutions in Europe, is looking for a Temporary Customer Service Executive to join their team.
Role: Customer Service Executive
Location: Mirfield, WF14 - Free Parking On-Site
Hours: 8:30am-4:30pm
Duration: 3 Months (Potential to go Perm!)
Start: ASAP
Pay Rate: £13.30-£14 + Holiday Pay + Office Angels Benefits
What You'll Do:
Ticket Handling
Respond to customer service tickets within SLA timeframes
Route complex issues while maintaining ownership
Log interactions in CRM and follow up for resolution satisfaction
Prioritise tickets based on urgency
Order Management
Accurately process new orders and verify details
Coordinate with fulfilment teams for timely delivery
Communicate order updates and resolve issuesDelivery Coordination
Manage deliveries and provide shipping updates
Support multi-brand projects and logistics arrangements
Book and track deliveries, resolving issues as neededSample Requests
Process and track sample orders
Manage inventory and follow up for feedbackNon-Conformance Handling
Document and investigate product/service issues
Coordinate resolutions and process returns or credits
Identify trends for continuous improvementSales Quotations
Prepare accurate quotes and follow up to boost conversions
Collaborate with sales on pricing and maintain quote recordsPayment Queries
Handle invoice and payment inquiries
Follow up on overdue payments and escalate when necessary
What You'll Need:
CRM & order systems, Excel & Outlook proficiency
Clear communicator with strong problem-solving skills
Customer-focused, calm under pressure, detail-oriented
B2B customer service experience preferred
Familiar with sales cycles & quality processes
Perks of Joining Office Angels:
Direct employment with Office Angels - we're here to support you every step of the way
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay - every Friday!
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning - thousands of courses to boost your skills
Apply Now!😇
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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