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3rd Line Support Analyst
Office based role with flexible working, 2-3 days a week in the office in Elland
Competitive Salary
Our vision is to create better places and futures for everyone; socially, environmentally, and economically. Since 1890, we have been dedicated to quality and community, supplying prestigious landmarks and caring for the environment.
What’s the mission?
If you thrive on complex challenges, this role will ignite your passion and test your technical skills!
We offer more than a job; we provide an opportunity to develop your creativity and expertise, ensuring seamless operations across all IT environments, from servers to networks.
What You'll Be Doing:
* Diagnosing and resolving complex IT issues, including P1 incidents
* Collaborating with internal teams to ensure robust and future-proof digital infrastructure
* Providing excellent customer service to internal users
* Configuring, installing, and maintaining hardware and software
* Assisting with upgrades and integrations with minimal downtime
* Participating in an on-call rotation for critical support
Required Skills and Experience:
* Proven expertise in Microsoft technologies: Windows Server, Active Directory, Azure, ECU; 2nd line support experience
* Strong networking skills: routing and switching
* Experience managing P1 incidents
* Understanding of IT security best practices
* Excellent communication and interpersonal skills
* Full driving license for site visits and data centre support
* Manual handling readiness for server equipment
What’s in it for you:
If you're a driven IT professional passionate about excellence and success, we want to hear from you. Join us to innovate, solve problems, and be part of something incredible.
Benefits include:
* Flexible hours Monday – Friday
* 34 days annual leave or equivalent hours (including bank holidays)
* Health care cash plan covering dental, optical, prescriptions, and more
* Cycle to work scheme
More about Marshalls
Our operations are divided into Landscape Products, Building Products, and Roofing Products. We are the UK's leading manufacturer of natural stone and concrete landscaping products, concrete drainage, bricks, mortars, aggregates, and roofing systems, serving construction, home improvement, and landscape markets.
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