Duty Manager Duties
Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Required Skills
Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanor.
Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
On top of pay - also included is our wider benefits such as:
* Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
* Employee Assistant Programme
* Extra annual leave days gathered through service
Plus so much more! We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work/life balance.
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