A Leeds Resourcing and Consultancy firm are recruiting is recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider as Complaints Team Manager.
Staring mid:April, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
As a Complaints Team Manager you will:
: Work with a global, market:leading client within the Motor Finance sector
: Lead and motivate your team of Complaint Handlers to investigate and resolve customer complaints relating to Vehicle Quality and service related problems
: Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times
: Produce Management Information reporting to analyse your team's performance
About You : Complaints Team Manager:
We're keen to speak with candidates who have proven experience managing a Complaints Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
: Previous complaint team management experience
: A passion for coaching and developing your team
: A strong understanding of the industry and FCA regulations
: Management Information reporting and utilising data for performance management
: Ability to support and drive change to processes and working practices
: Alignment with our core values: Collaborative, Entrepreneurial, Relationship:Driven and Committed to Delivery Excellence
: A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
: A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday:Friday, between the hours of 08:30:17:30 (40 hours per week. No weekends or evening shifts required.
We offer our permanent employees:
: The opportunity to work within a fast:growing company with a clear mission and values that are actively lived every day
: Hybrid working from our modern Leeds city centre office following your initial training period onsite
: Investment in training and development to support your career aspirations
: Pension scheme
: 33 Days annual holiday allowance (inclusive of Bank Holidays)
: Employee Discounts and Cashback Schemes
: Discounted Parking and local gym memberships
: Onsite refreshments provided
If you are interested in this opportunity as Complaints Team Manager, click apply now.
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