We are looking to recruit a Support Worker to join our Community OfferPlus team to assist the 7- day week service, with day-to-day operations.
Main duties of the job
The aim of the service is to provide a range of support for people to live independently upon hospital discharge, to support discharge back home including transport, and to provide up to 12 weeks of low-level support to Sandwell residents aged 18 plus including information, advice, guidance and signposting.
About us
We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.
What we offer:
* 28 Days annual leave + 8 days bank holiday (pro rata for part time employees)
* Employee Assistance Programme
* Free on-site parking
* Comprehensive training and development opportunities
* Exclusive deals and discounts on products and services
* Friendly and supportive working environment
Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.
To Apply
Email your completed applicationform to HR@murrayhall.co.uk or post to: HR Recruitment, Murray Hall Community Trust,The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date24/09/2025.
For an informal discussionplease contact Rachel Stubbs on 0121 612 2934.
Please note that we reserve the right to withdraw our jobadvertisements earlier than the published expiry date. Therefore, pleasesubmit your application as soon as possible.
Job responsibilities
The role will support service users across the 3 service elements in Sandwell;
Short Term (72 Hours provision) to support the discharge process from hospital to home andinto intermediate care provision, especially the isolated and vulnerable. Supporting self-care,referrals may require the support worker to provide transport take the patient home fromhospital in a lease car to support their discharge, and/or medication and equipment. The postholder will respond to referrals from Clinicians and Community Health Professionals fromMidland Metropolitan University Hospital (MMUH) and will be required to assess service usersneeds, creating a co-produced support plan for the individual. The post holder will providepractical and emotional support in the service users own home and signpost to other serviceswhere appropriate, to enable the individual to live independently in their own home and preventhospital re-admission.
Medium term (4 weeks provision) and Long-term (12 weeks provision) to receive low levelsupport, information, advice and guidance support within the community and to preventhospital admission and re-admission.
To work in partnership with other Community Offer delivery organisations to effectively delivera practical, flexible, coordinated, and accessible service understanding the needs of localcommunity members. Support Workers will encourage and support individuals to accessopportunities that will enable them to increase their confidence, resilience and help them tomaintain their independence.
The post holder will undertake duties required to meet the service users needs. To workalongside NHS Trust employees, Social Care professionals, partner organisations and otherorganisations to ensure those in need, including people from diverse communities, receive support within the community. To offer and provide practical support and advice to individualsand their carers and to raise any concerns and address issues which affect their health, qualityof life and general well-being to the appropriate service.
The Support Worker will provide community support as well as in-reach support. They willconduct holistic assessments, support personalised care planning, coordinatemultidisciplinary interventions, and manage caseloads.
Referrals will be accepted from a wide range of sources, including self-referral, GPs, socialcare, community health services e.g. Discharge 2 Assess Hubs (D2A), and voluntary sectorpartners.
Main duties and responsibilities:
Provide support to individuals and carers during their in-patient stay such as inMidland Metropolitan University Hospital building trusted relationships prior tohospital discharge and to encourage take up of ongoing community-based support(home visits) where appropriate.
Provide assistance to a person returning from hospital or medical facility, and thoseidentified by local health professionals as being at risk of a further decline in healthor without a support mechanism.
Conduct outreach and case-finding to identify individuals at risk of decline or crisisby attending Sandwell and West Birmingham NHS Trust locations and communitylocations across Sandwell as necessary.
Help to identify informal family carers to raise awareness and support them withaccessing a Carers Assessment
Facilitate carer respite from hospital visits, to avoid carer crisis, and offer low levelInformation Advice and Guidance (IAG) to service users, financial and practical, topromote health and wellbeing and maintain independence.
Support individuals to access benefits to maximise their income through access toWelfare Benefits Advice and Carers Assessments.
Take/accompany service user to attend hospital appointments or other activities asrequired in the care/support plan.
Provide an on-going assessment of service users needs, and work with them todevelop a support plan which meets these needs, providing appropriate support toachieve positive outcomes.
Develop creative solutions with local people to meet their needs that outlines goals,needs, the actions and services required to support them.
Help people feel connected in their neighbourhoods and communities, playing anactive role towards feeling less lonely and socially isolated.
Facilitate access to services available in the community.
Support culturally diverse groups and to enable access to local activities acrossSandwell.
Record and report activities undertaken, highlighting any changes in a service userscondition, ensuring appropriate actions are taken if health deteriorates.
Liaising with health, housing and other professionals to ensure that the needs of theservice user are consistently met.
Ensure a safe living environment for service users, carrying out risk assessments andproviding information/advice whilst respecting their individual dignity, choice andrights.
Carry out follow-up welfare checks and visits as required and assist service users withtheir activities to re-enable their daily living skills up to the maximum support period.
Monitor signposting and forward referral actions for the service user and their carer.
Provide practical and emotional support such as; mobility aids loans, transport,companionship, assistance with shopping, helping access to groups and activities.
When the user is ready to be discharged from the service, to formally sign off theSupport Plan with the service user, to ensure a smooth transition to their next stageof care or independent living.
Provide information, advice, guidance, signposting and low-level practical supportand to ensure that all referrals are offered basic information about appropriatebenefits and to ensure that any referral needed to Welfare Rights is offered andactioned in a timely way.
Mobilise timely and effective appropriate support from to meet the needs of theclients, enabling them to maintain their independence, make informed decisions, andto help to prevent unplanned hospital admissions.
Work with people referred into the service, visiting them at home or preferred settingas appropriate.
Liaise with and refer to other organisations in regards to supporting service usersappropriately, and to communicate well and effectively in a timely manner.
Ensure all service activities are recorded accurately to contribute to, and demonstratemeasurable outcomes.
Enter all activity into the Charity Log system in relation to planned interventions/visitsand outcomes of the interventions/visits, ensuring that all data entry is accurate toenable accurate reporting.
Build and maintain effective communication between the Single Point of Access andPartner Projects across Sandwell.
Work closely with partner organisations, volunteers and community members toeffectively deliver a practical, flexible, coordinated, and friendly service, understandingthe needs of Sandwell community members.
Promote and raise awareness of the service and support marketing activities.
Undertake any other duties commensurate with the role.
Quality and performance
Comply with service specific policies and processes including those on lone working,manual handling and infection control.
Ensure service users health and wellbeing is preserved and safeguarding policiesand procedures are always followed and act as a Designated Safeguarding Lead forthe service.
Ensure at all-time information security protection is adhered, and the confidentialityof service users and sensitive information is maintained.
Work within a safe services culture of proactive engagement and shared learningwhen considering safeguarding and protecting people from harm.
Work with colleagues to ensure that health and safety legislation and riskassessments are understood and implemented, and that staff and volunteer safety issecured.
Person Specification
Experience
* To have worked in a similar position of supporting people within a
* health and social environment.
* Ability to communicate effectively with community members and
* those providing services for members of the community.
* Good listening skills, organisation and time management skills.
* Good communication skills and ability to promote the service.
* Good networking and building partnerships skills.
* Able to prioritise and manage own workload and deliver to agreed
* objectives within demanding deadlines and occasionally competing
* deadlines.
* Good IT Skills including MS Word, Excel and Outlook.
* Experience of record keeping and report writing.
* Must be able to work as part of a team as well as working with
* An understanding of client confidentiality (GDPR) and responsibilities
* under Data Protection.
* Experience of delivering high quality services to the public.
* Experience of working with volunteers.
* Experience of working with voluntary and statutory bodies.
* Participation in a multi-disciplinary team environment.
* Supporting service users who may have a sensory or physical impairment, or who may have dementia or mental health issues or who may be frail.
* Experience of finding information through the internet and other sources.
Qualifications
* Health & Social Care Level 2 or equivalent or proven experience in
* working with adults aged 18 plus and/or older people or community
* development.
General Attributes
* Empathetic to service users needs.
* Able to assess clients needs.
* Non-judgemental, supportive and inclusive communication.
* Commitment to and understanding of diversity and equal opportunity.
* Valid and current driving license and have access to a vehicle to travel
* independently across the service area. Must be insured for Business
* Use.
* To work flexibly to support the delivery of a 7-day service around the
* business needs of the organisation, including evening, weekend and
* bank holiday working on a rota basis.
* Ensure inclusive practice and promotes diversity.
* Willing to undertake training as required.
* Has a commitment to continuous improvement and excellence in
* Undertake an enhanced DBS check and maintain a DBS Update service
* membership.
Knowledge and Skills
* Ability to assess service users needs, devising and reviewing a support plan for the individual.
* Able to deal with queries in a diplomatic, professional and confidential manner.
* Ability to work as part of a team and on own initiative.
* Able to plan own workload.
* Knowledge of services provided by the NHS and Social Care.
* Good interpersonal skills.
* Working knowledge of health and safety practices.
* Understanding of the Risk Assessment process.
* Ability to communicate with health and social care professionals.
* Supporting and developing individuals.
* Knowledge of the local area.
* Ability to monitor local financial procedures.
* Understanding of how to improve service quality for the benefit of users.
* Knowledge of the Mental Capacity Act.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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