Customer Support Specialist
Company:
Boeing Distribution Services III Limited
Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for the Burgess Hill, UK facility.
In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers and customers. Your responsibilities includes tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.
Position Responsibilities:
Duties will include (but are not limited to):
1. Internal customer support for the sale of consumables & expendables for the aviation industry.
2. Looking after a primarily national customer base from order receipt to payment and ensuring that the agreed services are fulfilled.
3. The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries.
4. Regular communication with your customers about the status of their orders and coordinate any changes.
5. Monitoring returns and processing complaints rounds off your area of responsibility.
6. Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issues efficiently.
7. Maintaining and updating customer records, order data, and relevant documentation in internal systems to ensure accurate and transparent processing.
8. Supporting cross-functional collaboration with sales, logistics, and quality teams to improve service levels and contribute to continuous process improvements.
Basic Qualifications (Required Skills and Experience):
9. 2+ years of professional experience in customer service in the aviation and/or wholesale sector.
10. Initial experience within after sales and order resolution.
11. Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce.
12. Solid, proven written and spoken English skills.
Preferred Qualifications (Desired Skills/Experience):
13. Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field.
14. Proficiency with the MS Office package, especially Excel.
15. Familiarity with working for a national and international customer base.
16. Ability to work in a fast-paced environment and manage competing priorities.
17. Enjoyment of daily customer contact and working independently.
18. Ability to adapt to changing business needs and priorities & a highly detail-oriented mindset.
Work Authorization:
This requisition is for a locally hired position in the United Kingdom. Candidates must have current legal authorization to work immediately in the UK.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (United Kingdom)