Annual wage £28,000.00 Working week We work a 37.5-hour week, with all our team free to flex their days around our core hours, which are Monday to Friday, 10am to 4pm GMT/BST. Total hours per week: 37.5 Expected duration 48 Months Possible start date 19 Aug 2024 Date posted 10 Apr 2024 Apprenticeship level Degree Level 6 (Degree with honours) Reference number VAC1000243163 Positions 1 available What you will do in your working day Key Accountabilities: Collaborate with UX, UI, and Accessibility specialists to understand research needs and industry trends Conduct inclusive research to ensure product accessibility and usability Provide strategic insights aligned with team objectives Speak to customers to create personas and other UX artifacts Work closely with cross-functional teams to identify and evaluate research topics Plan and execute research activities such as user testing, surveys, and focus groups Attend customer calls and field-testing trips to understand needs and pain points Collect and analyse data from various sources to inform design decisions Advocate research findings through presentations and reports Perform usability studies and analyse data Utilise a diverse set of UX research tools Support the design team with research tasks Liaise with Customer Ops and Customer Success teams for feedback What are we looking for? Familiarity with UX design, ideally through collaboration with various stakeholders Interest in enhancing user outcomes Knowledge of research methodologies, data analysis, and user testing Excellent communication and interpersonal skills Ability to thrive independently and in team environments Experience organizing and managing research activities Skill in translating key outcomes into actionable research tasks Familiarity with design software like Figma and Figjam Basic understanding of design processes Proficiency in collecting and analyzing data Ability to create and maintain research reports The training you will be getting Each year there will be around 24 days of classroom learning at the new specialist School of Digital Arts building at Manchester Metropolitan University. This is organised into six blocks of four days – mirroring the sprint approach common in digital projects Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital User Experience (UX) degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification Functional Skills in English and maths if required What to expect at the end of your apprenticeship There may be the opportunity to apply for another position on completion of the apprenticeship. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Organisation skills, Team working, Interpersonal skills., Work independently Qualifications A Level or equivalent Various (Grade BCC (104 UCAS Points)) Essential Things to consider The candidate will need to be able to travel to our Manchester Offices and to Manchester Metropolitan University for apprenticeship studying. Benefits include: 25 Days annual leave (increasing by 1 day with every year of continuous service up to 30 days), Private Pension plan scheme where we pay in double what you contribute, up to 16% depending on your age, Life, private medical and dental care insurance options, plus free eye tests, Stock/share purchase options, Maternity, paternity, and family care leave as well as flexible working policies, An employee wellbeing assistance programme, Cycle to work program, volunteering days, gym membership concessions in selected office locations, along with retail and leisure discounts