New River Health is a busy GP practice with 17,500 registered patients across two sites in Hertford and Ware.
We require a part-time Medical Secretary with excellent communication skills and a commitment to high-quality patient care to be part of our team.
The ideal candidate will be friendly, reliable and organised, with good reading comprehension and an ability to problem-solve.
Main duties of the job
* Provide secretarial and administrative support to doctors, consultants, and clinical staff
* Process referrals done by members of the clinical team using Electronic Referral System (ERS)
* Liaise with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
* Manage a variety of enquiries from the wider practice team and patients
* Update and maintain electronic referral templates and standard letters
* Provide an efficient typing and word processing service for Doctors and Health Professionals, e.g. letters, reports, patient referrals
* Retrieve medical records, as necessary, and process private reports
* File patient records and correspondence in patient medical records, as necessary and add Snomed codes
* Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with queries
* Assist with gathering statistics and information when required, including carrying out searches
* Monitor worklists on ERS
* Monitor and process the workflow/tasks inboxes aligned with the role
* Provide cover for members of the secretarial and administrative team during sickness and annual leave
* Apply practice policies, standards and guidance and amend if requested
* Any other responsibilities relevant to the role of Secretary / Administrator
About us
New River Health is a busy teaching and training practice that provides medical services across two sites in Hertford and Ware. It is a busy but supportive environment, and we value our colleagues in all teams.
Job responsibilities
Main duties of the job
Provide secretarial and administrative support to doctors, consultants, and clinical staff
Process referrals done by members of the clinical team using Electronic Referral System (ERS)
Liaise with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
Manage a variety of enquiries from the wider practice team and patients
Update and maintain electronic referral templates and standard letters
Provide an efficient typing and word processing service for Doctors and Health Professionals, i.e. letters, reports, patient referrals
Retrieve medical records, as necessary, and process private reports
File patient records and correspondence in patient medical records, as necessary and add Snomed codes
Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with appropriate queries
Assist with gathering statistics and information when required, including carrying out searches
Monitor worklists on ERS
Monitor and process the workflow/tasks inboxes aligned with the role
Provide cover for members of the secretarial and administrative team during sickness and annual leave
Apply practice policies, standards and guidance and amend if requested
Any other responsibilities relevant to the role of Secretary / Administrator
Person Specification
Experience
* Working in a healthcare setting
* Administrative and clerical duties
* Dealing with public and patients
* Working as a part of a team
* Experience of working in a GP practice
Qualifications
* Good standard of secondary education
* Formal secretarial or medical secretarial qualification, such as AMSPAR Diploma or Medical Secretary diploma
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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