Company Description Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking. Position As a Service Delivery Manager, you will manage and develop an industry leading field-based team, who carry out ANPR/CCTV installs including reactive call outs for sites that have gone offline. You will be a point of escalation providing valuable support to engineers, but also engage with other departments to ensure the Service Delivery Team delivers a high-quality service to its clients. Responsibilities And Duties To manage all aspects of the Service Delivery Team based in the South To develop the Field Service Engineers’ capabilities in-line with the Group’s growth ambitions and the development of new services To provide operational leadership and direction to achieve agreed service levels, targets and procedural compliance To be responsible for ensuring Health and Safety requirements are adhered to across the Service Delivery Team (South) To drive high quality installations in line with corporate compliance regulations across the team To be responsible for the performance and development of team members To act as an enabler to maximise team member’s motivation to meet business objectives To create synergy between teams, ensuring positive working relationships and effective communication is maintained with key stakeholders – including ANPR, Sales and Technology To continually improve the operational systems, processes, and policies to enhance the quality of service Requirements Who you are: A proven leader with a track record of managing remote Field Service Engineers, fostering teamwork, and delivering exceptional results. Highly organised and proactive, with outstanding planning and time management skills to ensure smooth operations. Committed to excellence, with a strong focus on quality and pride in delivering superior service to clients. Results-driven and motivated to optimize efficiencies, achieve KPIs, and inspire team success. A natural people person, passionate about enhancing team performance through skill development opportunities. Location : Ideally, you are based in London to work from our Slough office, or the South of England to work from our Lancing office. This role has hybrid working flexibilities. Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. Ambitious: we aim for world class service Disruptive: we're here to change the industry Ethical: we do things for the right reasons Insightful: we use research to guide our decisions Collaborative: We're better when we work together Innovative: we help people see things differently Other information Salary : £35,000 per annum Location : This role can be based from our office in Slough or Lancing, with Hybrid/Remote flexibility Job type : Permanent, fulltime Hours : 40 per week What We Offer/ Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service 2 volunteering days a year Unlock your potential with our training, learning & development, and apprenticeship options throughout your career Employee Assistance Programme - 24/7 confidential, independent and professional counselling Cycle-to-work scheme EV Charging points at office locations Regular team/company socials Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates. (No agency speculative contact – thank you)