Job Overview
1. To provide Facilities Management control and support to school sites to ensure that they operate efficiently and effectively to achieve and maintain full contractual and statutory compliance.
2. Provide support to the Account Manager in the management and delivery of contractual obligations and client expectations.
3. Monitor and report on Service Delivery performance monthly or as requested by the client.
4. Ensure budgets are managed and utilised effectively to achieve overall contract profitability whilst providing the schools the best service.
Main Duties
5. Lead, support, and develop operational teams to deliver all hygiene and facilities services in line with organisational values, standards, and SLAs.
6. Manage day‑to‑day delivery of hygiene operations ensuring compliance with contract requirements, KPIs, and relevant legislation.
7. Maintain full Health & Safety and food hygiene compliance, carrying out audits, inspections, and corrective actions as required.
8. Monitor budgets, resource use, and service specifications to ensure operations are delivered on target and within agreed costs.
9. Implement and oversee robust quality controls, including internal audits, documentation checks, and contractor performance reviews.
10. Ensure accurate contract administration, record keeping, and reporting, including monthly and ad hoc reports across hygiene and FM activities.
11. Coordinate planned and reactive hygiene tasks, maintenance activities, and project works with minimal disruption to site operations.
12. Manage supplier and subcontractor relationships, ensuring adherence to compliance standards, safeguarding policies, and performance expectations.
13. Act as a key point of contact for clients, stakeholders, and site representatives, maintaining strong communication and addressing issues promptly.
14. Lead staff recruitment, training, development, appraisals, and performance management in line with HR policies and succession planning goals.
15. Investigate and resolve incidents, service failures, complaints, and customer feedback, ensuring continuous improvement.
16. Ensure secure site access, safeguarding compliance, confidentiality, and appropriate supervision of contractors and visitors.
What we are looking for
17. A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry.
18. Proven experience of PFI contracts to include experience of education contracts and excellent all-round knowledge in a complex environment.
19. Demonstrable success in a similar service environment and capable of delivering compliance in line with contract requirements.
20. Proven experience of establishing stakeholder relationships and achieving sustained operational success.
21. Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.
22. A detailed operational understanding of utilities and lifecycle management.
23. Sound relationship, management and interpersonal skills.
24. Communication, influencing and negotiating skills.
25. The ability to work on own initiative and to drive improvement and change as necessary.
26. Performance driven with proven commercial/financial awareness.
27. Flexible, adaptable and a team player.
28. Coaching and people management skills.
29. PC literate with Outlook, Excel and Word skills.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .