About The Role
In this role you will partner with existing and new stakeholders within the clinical homecare market. This includes the day-to-day account management of Lloyds Clinical and associated services. The role will be accountable to contribute to a business region and the overall company’s profitability.
The Business Development Manager will own the relationship with key decision makers and influencers within a defined region. Taking sales opportunities through the homecare sales cycle.
* All Customer “face-to-face” and “remote” activity will be recorded via the Customer Relationship Management (CRM) system, linked to opportunity development and monitored weekly by the National Business Development Manager.
* As the main point of contact, the Business Development Manager will maximise engagement with decision makers and influencers to grow sales of new services via Regional Framework Agreements, Service Level Agreements and National Agreement pull-through.
* Work alongside our Bids & Tenders and Commercial Finance teams ahead of Framework Tender extensions and renewals by providing key customer insight to support pending bids for new contracts which ensure Lloyds Clinical are awarded on to new or extended Regional Frameworks.
* Build effective relationships with key customers to gain market intelligence and feed back to the business to support the development of the Lloyds Clinical offering.
* The BDM will work with other Commercial Department team members to drive sales, meeting or exceeding targets.
* Collating market intelligence in the form of homecare or NHS trends, and competitor information.
* The Business Development Managers will manage territory level Account Plans to direct activity, monthly and quarterly focus of the NHS Commercial Team. Clear objectives will be captured and assessed by the National Business Development Manager on a quarterly basis in line with Lloyds Clinical quarterly objectives.
* The Business Development Manager will utilise all existing customer and market data provided to monitor and target their activity on a weekly basis.
* Build effective relationships with internal stakeholders to deliver a first-class service to all customers. Internal stakeholder management is a key element in the success of Account Management and Business Development.
About You
* A minimum of 18 months Account Management and/or Business Development experience within an NHS organisation.
* Living within the assigned geographical advertised territory.
* Sales experience managing a wide portfolio of products and/or services.
* A proven track record of leveraging customer relationships to meet defined targets.
* Experience of contributing, building and to adapting to territory level strategy and business planning.
* Strong stakeholder engagement experience.
* A track record of working closely with a wide range of internal stakeholders.
* Willing to travel to a regular basis to meet customers and attend internal meetings as required.
* Experience of utilising remote methods of communication with all stakeholders.
* A minimum of an intermediate skill level of MS Office 365.
* Experience of utilising sales data on a regular basis to direct focus.
* A valid UK Vehicle licence.
* Experience selling/promoting services to NHS customers within the advertised region.
* Experience of using Customer Relationship Management software.
* Knowledge of the Homecare market.
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
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