My client is a market leading distributor of building products used in the construction, fabrication and manufacturing sectors. They design, stock and supply architectural glazing systems for installation in commercial and residential buildings across NI and ROI. Due to an internal promotion they now need to appoint a full-time permanent Office Manager / Customer Relations Lead, as a key player youll be the glue that keeps the office running smoothly, ensuring the 10 staff follow processes to deliver outstanding support to our customers and clients. This is a diverse and rewarding role for someone who thrives in a dynamic environment. Key Responsibilities Manage the daily operations of the office, including supplies, scheduling and workflow coordination. Be the first point of contact for customer enquiries via phone, email and in-person. Support the Sales and Operations teams with administrative tasks. Maintain and update customer records and documentation. Assist with order processing and follow-up communications. Coordinate meetings, events and internal communications. Essential Criteria Previous experience in office management or a similar sales administration role. Strong interpersonal, organisational and communication skills. Proven ability to manage multiple tasks and deadlines, with good attention to detail. A proactive, solutions-focused mindset. Competence in Microsoft Office and CRM systems. Proven customer service experience Ability to lead a team effectively, delegate tasks and drive office efficiency and customer service performance. Desirable (but not essential) - Experience in construction, manufacturing, or related industries. Knowledge of inventory systems or scheduling software. Knowledge of SAP. What we offer -The successful candidate will be rewarded with an attractive salary of £30,000 to £35,000 to reflect experience and capability. Monday to Friday 8.30am to 5.30pm with a unique 4-day Alternative Week (get every other Friday off) Annual Bonus, Pension, Private Healthcare. 30 days holiday. Supportive and friendly team culture with opportunities for growth. Own transport an advantage, smart offices are located near Lisburn. Exciting opportunity to join a well-respected company in a thriving industry. Interested? Contact Bill Ashe at Staff Source, please send your CV using the apply link. Confidentiality assured. Skills: Office Administration People Management Process Improvement