Job Description
We are seeking an experienced insurance professional to join our team as a Quality Assurance Manager. The role involves developing, managing, delivering, monitoring, and reporting on Quality Assurance within the Speciality Division, ensuring compliance with FCA Regulations and company standards.
Responsibilities:
1. Conduct quality monitoring reviews across the division, reporting findings to stakeholders.
2. Identify themes and learning outcomes, providing root cause analysis and training to staff.
3. Present solutions and findings to business areas quarterly.
4. Collaborate with the Operations team to review and improve internal processes and procedures for compliance.
5. Ensure implementation of audit findings and update monitoring systems accordingly.
6. Monitor adherence to customer and regulatory requirements, including checks, sign-offs, refunds, breaches, complaints, and delegated authorities.
7. Oversee breach logging, conduct root cause analysis, and engage with the business for improvements.
8. Participate in projects such as training and process drafting.
9. Provide MI reports to the wider operations team and business areas.
Essential Experience & Attributes:
* Extensive experience in the insurance broking industry or related qualifications.
* Strong report writing, communication, and presentation skills.
* Proficiency in MS Office tools.
* Excellent organizational and stakeholder management skills.
* Attention to detail, flexibility, self-motivation, resilience, and tactfulness.
Desirable Experience & Attributes:
* Good academic record and professional insurance qualifications.
* Experience with account executive-led business, telesales, or assurance monitoring roles.
* Knowledge of FCA GI regulation, London Market, MGA, GDPR, IDD, and risk management principles.
* Ability to work independently and in dynamic environments.
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