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Philema Hospitality Management Enterprise
Location:
Newquay, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4d8f9d553513
Job Views:
5
Posted:
29.05.2025
Expiry Date:
13.07.2025
Job Description:
We are a four-star adults-only hotel overlooking Fistral Beach, home to award-winning Fistral Spa and the two-rosette Dune Restaurant.
We cater exclusively for adults, and our award-winning bar list complements the stunning ocean views.
Employee Benefits:
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays across the hotels
* Friends & Family rates across the group
* Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
* Access to Wagestream - https://wagestream.com/en/
* Length of Service rewards
This role has a starting rate of £11.50 per hour. On successful completion of probation, you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.
Role & Responsibilities:
* Deliver guest service to the highest standard for internal and external guests within the hotel at any time.
* Ensure the company ethos is at the forefront of all work undertaken.
* Be responsible for your section of service and complete work to the highest standard expected.
* Ensure all guests receive a warm welcome and are treated with hospitality and care during their stay to provide an unforgettable experience.
* Follow all hotel policies as outlined in your training manual.
* Serve food and drinks efficiently, meeting 5-star standards.
* Stay updated with current promotions and new products through training and briefings.
* Make guests aware of promotions on food and drinks.
* Assist in function or event setups according to procedures.
* Carry out work for functions or events as instructed by your line manager.
* Maintain exemplary billing systems and obtain all payments in accordance with company policy.
* Observe and comply with cleaning rotas, health and safety, food hygiene, and regulations.
* Ensure high standards of financial diligence and reporting.
* Present yourself professionally at all times while linked to Boringdon Hall.
* Maintain high hygiene standards in personal presentation and manner.
* Follow key legislation related to fire procedures, health and safety, COSHH, infection control, and emergency aid.
* Minimize and handle complaints professionally according to policies.
* Foster good working relationships with other departments and communicate effectively throughout the hotel.
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