Job Responsibilities
1. Be responsible for all administration, management of finances and stock control, maintenance of hygiene and Health and Safety standards, and the care and maintenance of the building(s) and equipment.
2. Support, develop, and enable service users towards participation in community life, personal independence, and normal social functioning, consistent with their abilities and preferences.
3. Lead and support service managers, deputy managers, and senior staff to allocate and monitor services to individual service users, in accordance with care and support plans agreed by the Commissioning Teams.
4. Maintain high standards of confidentiality at all times, in accordance with policies, procedures, and legal requirements. Share information only when necessary, proportionate, relevant, accurate, timely, and secure.
5. Practice in accordance with the Vulnerable Adults Policy and practice guidelines, and report any issues or concerns to a line manager.
6. Monitor the effectiveness of the key-working systems within the registered scheme and ensure the highest standard of care for service users. Review and implement individual care and support plans with all appropriate parties.
7. Manage service user assessments, including conducting home visits where necessary.
8. Ensure risk assessments are carried out for each service user to minimize risks to them and staff, and keep records of all completed assessments.
9. Obtain and record financial information from service users or via commissioning colleagues to assist with financial assessments, charges, and collections.
10. Assess the progress of service users to maximize their independence, encourage achievement of their full potential, and support rehabilitation and re-enablement within the community.
11. Enable service users to participate in recreational and leisure activities of their choice and help them maintain personal skills.
12. Record all Care and Support Plans and information about service users/residents in an agreed format, keeping data in accordance with Data Protection Legislation (GDPR).
13. Promote effective communication, positive relationships, and access to advocates where appropriate.
14. Operate and promote an effective and responsive complaints procedure in line with policy.
15. Support and assess service users experiencing changes in their care or support requirements.
16. Liaise with professional partners and agencies, including medical/nursing staff, during all stages of service provision.
17. Ensure proper control, recording, and issuing of medications as prescribed, monitoring and supporting service users who can self-administer medication.
18. Ensure compliance of residential services with Care Quality Commission (CQC) guidelines and other legal frameworks, and respond to inspection reports.
19. Promote and maintain quality assurance processes according to monitoring and reporting systems.
20. Coordinate and undertake service visits to audit quality against standards and prepare detailed reports.
Requirements
* Possession of the Registered Care Manager Award or equivalent is essential.
* A recognized social services qualification (e.g., City and Guilds 325/3 Diploma, Certificate in Management Studies, or a relevant Social Work qualification, and/or Assessor Award/Level 2/3/4 in Care).
* A commitment to personal and professional development, actively engaging in upskilling through relevant training opportunities.
* At least two years' supervisory or management experience in care or support work, including staff supervision and appraisal, with full responsibility for managing a budget or experience of budget management with supervision.
* Good knowledge of the Health and Social Care agenda, Inspection, and CQC Regulation processes related to residential/nursing homes.
* Knowledge of applying care governance and care management to operational policy.
* Negotiation skills and a commitment to quality assurance, including customer feedback.
* Ability to manage change within a social care setting.
* Leadership skills within the performance and care governance framework, with experience in using audits to improve quality of care.
* Flexibility to support a wide range of services.
* Experience in data analysis with accuracy and attention to detail.
* Highly numerate, capable of understanding, analyzing, interpreting, and explaining complex information and data.
* Strong IT skills, including proficiency in Microsoft Office and other systems, with the ability to manipulate data in Excel for management reports.
If interested, please submit your CV and call Varsha on 02036913890 between 9 am to 5 pm (Monday to Friday).
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