CustomerServiceAdvisorTogreetallvisitors,guestsandsuppliersprovidinganefficient,professional,customerfocusedservice. CustomerServiceAdvisorProvidebasicadvice,contactsandgeneralinformationoncouncilservicesandthoseofpartnerorganisations. Tocarryoutgeneraladministrationandcallhandlingdutiesforanyinboundandoutboundcampaignworkasandwhenrequiredbythewiderservice. Toescalateissuestolinemanagementinatimlelyandefficientway,ensuringpeoplearekeptupdatedofanyongoingissuesasandwhentheyoccur Toprovidecoverforotherjobshareasandwhenrequired(steppingintocoverjob-sharepartnerforholidaysandabsence). CustomerServiceAdvisorTouseNCCITsystemsincludingIntranet,VivaEngage,NCCWebsite,CRM,MSofficepackagestoinputandretrievedataandinformationasrequired. Toidentifyownareasoftraininganddevelopmenttoensurethatskillsarecontinuallyimproved,toensureahighstandardofserviceisprovided. CustomerServiceAdvisorToworkwithlinemanagerintermsofflexibilitytoensuretherearenogapsinstaffingwhichcouldimpactserviceprovision. Toprovideanddeliveracustomer-centricservicewhichreflectsthestandardssetoutintheCouncil'sCustomerServiceStandards CustomerServiceAdvisorToworkwith,andsupportlinemanagementtoenurethatreceptioncoverisprovidedinlinewithservicerequirementsandbusinesscontinuity Toprovideregularcommunicationandsupporttoallotherteammembersensuringthateveryonehasaccurateinformationtoworkwithonadaytodaybasis. Topreparewellfor1-2-1's,annualEPDR'sandreviews.