Credit Controller We're looking for a proactive and confident Credit Controller to take ownership of our receivables process, ensuring timely collections and maintaining a healthy cash flow. In this pivotal role, you’ll evaluate customer credit, minimise financial risk, and work closely with clients and internal teams to resolve payment issues, all whilst helping to support the financial strength and success of our business. About The Compleat Food Group At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better. Working Hours: Monday to Thursday 08:30am – 5:00pm, and 8.30pm – 4:00pm on Fridays. We also offer hybrid and flexible working. Location: Nottingham, NG2 1LU Salary: £28,000 Your Duties Will Include: * Liaising with internal and external stakeholders, drive the timely recovery of outstanding unpaid balances across the Group for the parts of the sales ledger you are responsible for. This includes emailing and calling customers as well as using customer portals to identify and action solutions for non-payment * Work with internal stakeholders to resolve queries and issues to ensure timely clearing of outstanding balances across the Group, including debit notes and other internal matters that are the root cause of issues in Accounts Receivable * Accurately allocate cash to customer accounts on a timely basis * Maintain accurate and up-to-date debtor reports, including aged debt commentaries * Generate manual invoices and credits on an as-needed basis * Strong customer management and communication skills essential. * IT literacy, including the ability to be proficient with multiple CRM systems * Ad hoc work as requested by the Accounts Receivable Supervisor Your Skills and Experience: * Previous experience in Credit Control (desirable) * Attention to detail, working under pressure and to deadlines * Strong communication skills with ability to confidently engage with internal and external stakeholders * Ability to take ownership of a ledger in a proactive and professional manner * Good Microsoft Excel skills * Strong IT skills Benefits: * 33 days holiday (including bank holidays) * 2 Employee Volunteering Days per year * Online and High-street retailer discount scheme * Employee well-being and community support groups * Informal and Formal training opportunities with personalised online LMS platform * Charity Initiatives and Team events * 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support) * Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts. * Online Wellbeing benefits * Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools * Holiday Discounts via Online Retail Discount The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed. Contact us with any questions about Diversity & Inclusion or accessibility during the application process. Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.