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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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The team member will interact with Customers (50%), internal customers (e.g. pricing, contracting, supply chain 25%) and Sales teams external (25%).The role is instrumental for increasing our Sellers efficiency and focus on our customers, with direct sales efforts with defined customers.
Responsibilities Include
Contract Management
Direct Sales efforts with defined customers
Proposal and Price Quotes Creation
Supply chain - update information to customers as defined with sales
Solution Design / Configuration
Process Education and New Tools Testing
Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel
Audit ready documentation creation and storage maintenance
You'll Bring
Written and verbal English language, additional European language skills are an advantage
At least 2-3 years experience in Customer Service service, back office, sales or sales support
Strong PC Background (Word, Excel, etc.)
Customer Satisfaction and Customer Escalation Management experience
Facilitation and collaboration skills
Flexibility to manage multiple concurrent tasks / projects / priorities
What Lenovo Can Offer You
Opportunities for career development growth
Performance-based rewards
Hybrid working model (combination of working from home/office)
3 sick days per year
Additional vacation days
A broad selection of soft / hard skills trainings and individual mentoring
Base Gross Monthly Salary: Starting from 1890 EUR per month
Commission: 30% of total on-target earnings
On-Target Earnings (OTE): Starting from 32400 EUR per annum
Higher earnings possible based on performance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.