Overview
We\'re delighted to be recruiting for an Assistant Homeowner Services Officer to join our exciting Specialist Residential Services team. This is a permanent role based from our Bracknell Office.
Your main purpose will be to support and deputise for the Homeowner Services Officers by providing first point of contact for customers, covering responsibilities where needed and offering customers a seamless, knowledgeable service. You will confidently manage and oversee the processing of consents and applications in accordance with lease agreements, providing expert advice to customers. You\'ll be the lead and point of contact for all QLTA and Section 20 consultations, coordinating and producing documents in line with government legislation. This will include supporting the business with expert advice and training where required. In addition, you\'ll provide administrative support for the Homeowner Services team, and collaborate with in-house and external solicitors on the processing of the Landlord Management Packs in relation to the sale of leasehold and freehold properties.
Responsibilities
* Provide first point of contact for customers and deliver a seamless, knowledgeable service.
* Manage and oversee processing of leases, consents, and applications in accordance with lease agreements.
* Lead and coordinate QLTA and Section 20 consultations, including document production in line with government legislation.
* Provide expert advice and training support to the business as required.
* Provide administrative support for the Homeowner Services team.
* Collaborate with in-house and external solicitors on Landlord Management Packs related to the sale of leasehold and freehold properties.
Qualifications and Experience
* Knowledge and experience in both leasehold and shared ownership products.
* Understanding of the legislation affecting these customers (notably the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act).
* Knowledge and experience applying Leasehold law related to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
* Ability to deal with difficult, sensitive, and challenging situations calmly and professionally, using initiative to problem solve.
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