Key Account Operations Specialist
Snuggle - Sustainable Garment Decoration | Peterborough
About Snuggle
At Snuggle, we're revolutionizing the garment decoration industry with a bold mission: eliminating textile waste through innovative digital, on-demand solutions. We're not just another printing company—we're sustainability pioneers creating meaningful change in how the world thinks about custom apparel. Join a purpose-driven team where your expertise directly contributes to environmental impact while delivering exceptional customer experiences.
The Opportunity
We're seeking an exceptional
Key Account Operations Specialist
to become the strategic liaison between our most valuable clients and internal operations. This isn't just a customer service role—you'll be the operational architect ensuring seamless experiences for our key trade and print-on-demand partners who drive significant business growth.
Reporting to a founding director, you'll play a pivotal role in scaling our service excellence while maintaining our commitment to sustainability and innovation.
What You'll Achieve
Strategic Account Stewardship
* Partner with high-value key accounts to optimize their order processes and drive mutual success
* Proactively identify opportunities to enhance client satisfaction and operational efficiency
* Serve as the primary escalation point for complex account issues, ensuring swift resolution
Operational Excellence
* Collaborate cross-functionally with production, fulfillment, and design teams to streamline workflows
* Analyze service performance data and customer insights to drive continuous improvement initiatives
* Develop and maintain processes that support scalable, sustainable growth
Performance & Innovation
* Monitor and report key performance indicators to senior leadership
* Champion innovative solutions that align with our sustainability mission
* Contribute to strategic decision-making through data-driven insights and client feedback
What We're Looking For
Essential Experience
* 3+ years
in account management and/or senior customer service roles, preferably in print-on-demand, e-commerce, or garment decoration industries
* Proven expertise
with Shopify platforms and API integrations (2+ years minimum)
* Demonstrated proficiency with CRM/helpdesk systems and data analysis tools
Core Competencies
* Exceptional communication skills
: Ability to build relationships with C-level clients and internal stakeholders
* Strategic problem-solving
: Track record of turning challenges into opportunities
* Analytical mindset
: Experience using data to drive operational improvements
* Collaborative leadership
: Success working cross-functionally in fast-paced environments
Cultural Fit
* Genuine passion for sustainability and ethical business practices
* Entrepreneurial mindset with ability to thrive in a growing, purpose-driven organization
* Detail-oriented approach with commitment to operational excellence
Why Join Snuggle?
Impact & Purpose
* Drive meaningful environmental change through innovative business practices
* Work directly with founding leadership on strategic initiatives
* Join a mission-driven company at an exciting growth stage
Professional Growth
* Significant opportunities for career advancement in a forward-thinking organization
* Direct exposure to senior leadership and strategic decision-making
* Develop expertise in sustainable business practices and digital innovation
Comprehensive Package
* Competitive salary for onsite Key Account Operations Specialist
* Flexible working arrangements supporting work-life balance
* On-site amenities: free parking, canteen, casual dress environment
Ready to Make Your Mark?
If you're passionate about sustainability, excel in strategic account management, and want to be part of a company that's genuinely changing the industry, we want to hear from you.
To Apply:
Submit your CV and a compelling cover letter demonstrating how your experience aligns with our mission and this role's requirements.
Essential Requirements:
* Right to work in the United Kingdom
* Ability to commute to Peterborough PE2 6TE or relocate before start date
* Full-time availability for this permanent, in-person position